Timesheets

Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support solution.

Zendesk Suite is built around a ticketing system that seamlessly integrates all of the communication channels you use to interact with your customers.

This article is a high-level overview that explains what’s contained in Zendesk Suite, how the different parts are related to and interact with each other, and what you need to know to get started using Zendesk Suite.

This article is intended for admins who need to understand and roll out Zendesk Suite to their support organization and customers.

This article covers the following topics:

• What’s included in Zendesk Suite
• Accessing admin settings in Zendesk Suite
• Adding team members to Zendesk Suite
• Understanding how end user accounts are handled across Zendesk Suite
• Managing user access security and authentication
• Adding support channels
• Routing incoming support requests
• Managing support requests during non-business hours
• Guaranteeing customer support expectations with service level agreements
• Reporting on support activity across Zendesk Suite
• Enabling customer satisfaction rating
• Using the Zendesk developer platform to extend your support solution
• Rolling out your Zendesk Suite support solution

What’s included in Zendesk Suite

Zendesk Suite contains a number of Zendesk products and capabilities that are available in the following five plan options.

• Team
• Growth
• Professional
• Enterprise
• Enterprise Plus

While all five plans contain the core Zendesk products, the higher plans contain the additional features and capabilities needed to scale and manage the complexity of providing support in increasingly larger organizations and businesses.

For more information about the Suite plans, see About the Zendesk Suite plan types.

Zendesk Suite includes the following products: